What should I do if I can't deposit

Deposit digital currency to BW.com Why does the recharge platform prompt that the transfer is successful, but BW hasn't arrived after a long time?
Hello, blockchain asset transfer is divided into three steps: propose - block confirmation - entry
Step 1: successful transfer means that the platform or wallet that withdraws the money has carried out the transfer operation;
Step 2: complete the corresponding block confirmation. Blockchain congestion and delay will cause your digital currency to not complete all the confirmation. If the blockchain shows confirmation or not, please wait patiently for the blockchain confirmation to complete. After the block is confirmed, it will arrive at the account.
Step 3: if the blockchain display is confirmed, the platform will complete the accounting as soon as possible. If you still can't receive the money, please provide the transfer address, the screenshot of blockchain confirmed, and the screenshot of BW not recorded, and contact BW customer service to record it for you.
Attachment: common currency block query website
BTC block query address: https://btc.com/
Eth & erc2.0 token block query address: https://etherscan.io/
Query address of usdt block: https://omniexplorer.info/
XRP block query address: https://xrpcharts.ripple.com/#/graph/
Lst block query address: http://123.56.25.214 :3001/#!/
Neo block query address: https://neotracker.io/